Privacy Policy

This Privacy Policy explains how Kangaroo Answer handles personal data when you use kangarooanswerzebra.click or communicate with us in connection with our legal services for real estate agents.

Effective DateAs stated in policy

ScopeAll users of our services

QuestionsContact

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, provide legal and administrative support, manage client or prospect relationships, maintain and secure the website, monitor performance, prevent misuse, comply with legal obligations, and keep records needed for business operations. We may also use data to improve our services, troubleshoot issues, and support internal reporting and compliance.

We process data only for purposes connected to operating the site and delivering services.

02 · Sharing

Service Providers and Partners

We may share personal data with vendors that provide hosting, security, analytics, document handling, communications, and other operational support. Where we engage external professionals or contractors, they are expected to use the data only for the services they provide to us and to protect it under appropriate confidentiality obligations.

Service providers receive only the information needed to perform their functions.

03 · Legal basis

Legal Disclosures

We may disclose personal data to courts, regulators, law enforcement, or other public authorities when we believe disclosure is required or permitted by law, or when needed to protect our rights, users, or the integrity of our services. We may also share information in connection with legal claims, compliance reviews, or fraud prevention.

Disclosure may be required to comply with law, court process, or lawful requests.

Contact Information

Privacy email

[email protected]

Telephone

+852 5137 6567

Mailing address

11, Tsing Yin Street, Tuen Mun Town Centre, Tuen Mun Town Centre, Hong Kong

Privacy contact

Your Rights

Subject to legal limits, you may request access to your personal data, correction of inaccurate information, or deletion where we no longer need the data. You may also object to certain processing or ask us to limit use in appropriate circumstances. If we rely on your consent for a specific activity, you may withdraw it for future processing.

Available rights may vary depending on the nature of the request and applicable law.

How to Make a Request

To protect privacy and security, we may ask for information needed to confirm your identity and understand the scope of your request. We will review requests within a reasonable period and respond in accordance with applicable legal requirements.

We may need to verify identity before acting on a request.

Retention

Retention periods depend on the type of information, the purpose for which it was collected, and any legal, accounting, or dispute-related obligations. When data is no longer required, we will delete it, anonymize it, or securely archive it where deletion is not yet appropriate.

We keep data only for as long as needed for the stated purpose or legal recordkeeping.

Policy Changes

When we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version takes effect when posted unless a later effective date is stated.

We may revise this policy to reflect legal, operational, or technical changes.

01 · Collection

Data We Collect

We may collect identifiers and contact details, inquiry content, account or case information, service preferences, billing or transaction records where relevant, and technical data such as device type, browser information, log data, and approximate location derived from network settings. In a legal services context, we may also process information you choose to provide about property matters, agency instructions, or related documents.

The categories of data collected depend on how users interact with the site and services.

02 · Sources

How We Collect Data

We collect personal data directly from forms, messages, calls, and other communications you send to us. We also receive data from your browser or device, from cookies and similar technologies, and from service providers that support hosting, analytics, security, and communications. Where permitted, we may also obtain information from publicly available sources or from third parties involved in a matter you ask us to handle.

Some information is provided by users, while other information is created through normal site use.

03 · Cookies

Cookies We Use

Our site may use essential cookies to support security, page navigation, and form submission. We may also use functional cookies to remember preferences and analytics cookies to understand how the site is used and to improve performance. Some cookies are session-based and expire when the browser closes; others remain on your device for a limited period unless removed earlier.

We use a limited set of cookies and similar tools for operation and measurement.

04 · Controls

Cookie Controls

You may block or delete cookies through your browser settings, and some browsers allow you to limit tracking preferences. If you disable certain cookies, parts of the site may not function as intended, including features that rely on security, session management, or basic performance measurement.

Cookie settings can usually be changed in the browser or device controls you use.